Cool Handle Editor's Review

Cool Handle Company Overview

CoolHandle started to provide web hosting solutions to their customers in 2001. Their aim was (and still is) to introduce and surpass a new standard in web hosting through feature-rich services, a high reliability and a wide variety of hosting products. Another commitment is friendly, respectful and helpful customer service. CoolHandle's data center is located in Los Angeles, California.

CoolHandle is a green webhost - that means, they only use Green, Certified Renewable Energy Credits ("REC's"). They purchase 125% of their energy usage in renewable energy REC's from all over the United States. In this way, they help to protect the environment and give clients the opportunity to do the same.

CoolHandle provides all hosting products one can think of: shared web hosting aimed at individuals, business class hosting, reseller hosting, VPS hosting, email hosting and dedicated server hosting. Their entry-level shared hosting plan starts from $4.95 and includes a free domain name, unlimited bandwidth and unlimited storage space.

CoolHandle gives a 30-day-money-back guarantee and provides their customers with 24/7 support by telephone and email.

Price Value

Cool Handle's budget hosting plan starts at $4.95 /month, plus a one-time $5.95 setup fee. The feature-rich shared hosting plan provides a free domain for life, unlimited bandwidth and unlimited storage. What we like (and that's not usual at other hosting providers) is a domain privacy option. This allows the domain's owner to cloak his address and telephone number at the domain registrar's owner database, wich is public. Anyone, that was called at night by somebody wanting to sell him something knows what we mean. In this way, the customer's privacy is protected.

A web-based FTP manager adds more functionality to the 5 included FTP accounts. Additionally SSH and shell access is possible. Programming gurus will be content to hear, that the following features are supported by the package: PHP5 with custom php.ini, Perl, RoR, C/C++, Python, CGI, Frontpage Extensions, Tomcat Java Server, custom Cron Jobs, Flash Video, Shockwave and more. The package includes 5 mySQL databases and phpMyAdmin. However, if PostgreSQL is needed the next higher package has to be purchased, beacuse the basic hosting plan does not include that one. Most people won't need that, however.

52 applications can easily be installed even by newbees through the Fantastico installer. This allows the simple deployment of forums, galleries, content management, communities and online shops. 5 mailboxes and a shared SSL certificate are included in the basic plan as well. Up to 5 domains can be hosted and 5 domains be parked at this account. Additionally, a 30-day-money back guarantee and 24/7 customer support adds to the value of this hosting package.


We rate this hosting package to be of high price value.

Reliability and Performance

Cool Handle has no self-owned data center. Instead, they share their Los Angeles-based data center with the 12 largest Internet providers in the US. This has several advantages for CoolHandle's clients. The company can provide a much higher reliability, performance and quality in this way, than they ever could finance on their own. CoolHandle is connected to the internet via multiple Level-1 backbone providers.

The data center has highest physical security and network security standards, like 24/7 monitoring, redundant UPS power sources and diesel generators, a fire suppression system and emergency diesel generators.

CoolHandle believes in massively overbuilt hardware and redundant connectivity. They keep their links under 50% utilization. When 50% are reached, they add additional capacity. This allows to absorb traffic bursts and keeps network and server performance very high.

CoolHandle deploys Intel-based high-end server technology and state-of-the-art data security with proactive hacker/virus-protection.

CoolHandle's data center and servers are of very high quality.

Features and Control Panel

Cool Handle provides cPanel to their customers as a control panel. This software is intuitive, easy to learn and offers all functionality one can think of. CoolHandle's clients can manage all aspects of web hosting accounts through this mature software. With cPanel it is easy to create new email addresses, change databases or see statistics, e.g. how much data traffic or storage was used this month.

CPanel is our favourite control panel. It's simply the best standard software to manage web hosting packages.

Support

CoolHandle provides 24/7 support to their customers. There is a toll-free telephone number. We found out, response times are good, support staff is friendly and the advice they gave was helpful. There is also a help desk ticket system and support by email. Many hosting providers nowadays use a live chat. CoolHandle does't - we do not really understand why. However, the other support options are extensive. Additionally, there is an large knowledgebase and many Flash video tutorials.

We rate CoolHandle's support to be good. Although, they deploy no live chat, their support is responsive and offers a toll-free telephone and a ticket system.

Conclusion

From 2001 until today, CoolHandle emphasizes high quality standards, customer satisfaction and a wide varity of web hosting products. As a green web host, they consume certified renewable energy only.

The price value of their shared hosting plan is high, as are the price values of their reseller plans, VPS hosting and dedicated servers.

Although they share their data center with other providers, CoolHandle offers a high quality in reliability and performance. They use the industry-leading cPanel as a control panel.

The 24/7 customer support by telephone and ticket system is good. We don't understand, why they don't offer live chat as well, but the other support methods are sufficient. CoolHandle offers a 30-day-money-back-guarantee.

We see CoolHandle as a very good and solid web hosting provider. Their wide varity of services allows for fastly growing web site projects to stick with the same provider at any size or necessary performance.
Michael Lederstatter
Editor-In-Chief
Michael loves helping people like you finding the best hosting provider for their individual needs.

Michael is founder of Buy-Hosting.net and the web agency www.website-werkstatt.de. He works as a web designer and server admin since 1998.

When he's not blogging, he's probably outdoors growing food in his garden or doing something awesome with his dearest and the kids.
Editor rating:
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4.3
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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5.0
Support:  
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4.0
  • 30-day-money-back-guarantee
  • Good price values in all hosting products
  • Green web host, uses certified renewable energy
  • Feature-rich hosting plans
  • Relatively small company
  • No Windows hosting
Screenshot of Cool Handle's web site

Cool Handle Reviews by 12 Users

 
Total Rating:  
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3.4
Price Value:  
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3.1
Uptime:  
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3.5
Features:  
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3.5
Support:  
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3.6
 
12 User Ratings
5 Stars
 
4
4 Stars
 
3
3 Stars
 
1
2 Stars
 
1
1 Star
 
3
Ron Workman
Texas / US
Knowledge: Intermediate
Total:
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3.3
  recommended
Price Value:  
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2.5
Uptime:  
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3.5
Features:  
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3.5
Support:  
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3.5
submitted: November 18, 2012
Early on, in setting up my site, things were great. I found the control panel to be very useful, and the adwords bonus they gave me helped me to set up PPC ads on my site.

Further, they offered online tutorials for common issues, when I was setting my site up and this really helped me to get through a few of the things I did not know how to fix.

When I first registered, I loved them. the price was right and the unlimited features drew me in right away. But lately, things are not the same. I have found that my site is running slower and downtime has become a big issue. I do not know if they were sold or if they simply changed their attitude in service, but things are not looking too good on my end.

I have contacted them more than once and hear the same story. I do not want apologies, I want things to be fixed. Hope they can turn things around, or it may be time for me to make the switch. If I continue to see these errors and have problems on my site, I believe the time is going to come sooner, rather than later.
Jean-Michelle R.
France
Knowledge: Intermediate
Total:
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4.8
  recommended
Price Value:  
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5.0
Uptime:  
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5.0
Features:  
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4.5
Support:  
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4.5
submitted: September 19, 2012
I guess I am one of the luck ones. great hosting, great speeds, and I rarely have any issues with uptime. My site looks good and my customers find it is so easy for them to navigate through.

I have had a great experience with them over the years and find that the service and their customer care team are excellent with their customers.

I hope they continue to provide great service, and I hope I not start to run in to the issues which I have seen on other reviews.

Maybe it is the type of site you operate, but I can't complain and love the service and low price that I pay for it.
Dragan
Croatia
Knowledge: Intermediate
Total:
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4.1
  recommended
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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4.0
Support:  
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4.5
submitted: November 22, 2011
As an email host they have provided me with fairly good services. I have unlimited email accounts, which is great as I do run more than one business and answer questions for customers through different accounts.

In terms of downtime, I have not experienced anything drastic. they are similar to other hosts and their servers are going to go down once in a while. It is expected, even from the biggest companies out there. so, in terms of this, I can't complain as it is an issue with any server that has major traffic.

Overall, the experience has been pleasant the prices are good their service is good and I have all I need in terms of my email business needs. The price that I pay for the service is a great low rate and the fact that you can sign for 1 year and get a further discounted rate is a great feature.

I like what I have received up to date, am happy with the overall plan and service offerings. Site looks good to my customers which is all that I care for when I am using a host.
John Doe
US
Knowledge: Intermediate
Total:
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1.4
  not recommended
Price Value:  
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1.0
Uptime:  
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1.5
Features:  
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1.5
Support:  
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1.5
submitted: August 8, 2011
Not a happy customer at all. I do not like the tactics they use. I signed up for a low price and was promised unlimited disk space. Soon after, they stated I was using too much and to do so would have to pay a fee. I contacted them and they stated in the fine print there are limits on what unlimited means.

I had this issue with another company. I am not happy and plan to leave this company as soon as I can.
Hendrik Stauffenbach
Germany
Knowledge: Intermediate
Total:
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4.3
  recommended
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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4.3
Support:  
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5.0
submitted: March 6, 2011
After a few months with them things seem to be going pretty well. Downtime was an issue for the first month or two, but it seems like they have gotten things under control.

I like the plans. They are very affordable and the site operation seems to be seamless. The control panel really helped me to build up my site. everything I needed was right there and the overall ease of operation was very helpful when I was new to building an online site.

I found everything in one place and if I could not find it, I simply wrote in an email and they answered usually within an hour. I like their quick support and the fact that they are always online.

I have not had too many issues other than downtime for the first few months. Since then, things have been going well. the site looks good, my sales are up and my customers seem to be happy. When things go right as they have and my customers are happy with the service they get from me, this makes me happy.

In terms of their product and hosting I am pleased with what I have received.
Michail
Poland
Knowledge: Intermediate
Total:
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1.4
  not recommended
Price Value:  
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1.5
Uptime:  
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1.0
Features:  
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1.5
Support:  
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1.5
submitted: February 2, 2010
I ended up with CoolHandle after a friend of mine suggested their service. it was the worst mistake that I have made. It is too bad that I purchased a one year contract, and my domain is locked for another 7 months. Their site is down, their customer service is shit, they do not provide online support and email support.
Kennith
US
Knowledge: Expert
Total:
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4.5
  recommended
Price Value:  
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3.0
Uptime:  
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5.0
Features:  
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5.0
Support:  
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5.0
submitted: July 20, 2009
If you are really knowing what your are doing, then Cool handle is a great choice for you. If you are a newbie, then go to Hostpapa or another big host, that offers tools everyone understands right away. Cool handle is for PROS.

They are not cheap, but worth the money. Top-notch service, technology and always fast.
Carey
UK
Knowledge: Intermediate
Total:
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2.0
  not recommended
Price Value:  
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1.5
Uptime:  
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2.3
Features:  
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1.8
Support:  
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2.5
submitted: June 2, 2009
Take good care before signing up. They are expensive and it's even more expensive if you want to upgrade one day. No, I was not a happy customer and won't recommend them ever again.
Kerry
Ireland
Knowledge: Expert
Total:
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5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
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5.0
Features:  
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5.0
Support:  
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5.0
submitted: January 5, 2009
Best pick for ecommerce websites. If you run a personal homepage, coolhandle is way too expensive. Go and get something cheap at godaddy or fatcow.

If you own a successful business, don't give a damn about hosting for $5 per month. That would cost you so much, it would hurt you. Rather pay $50 bucks per month and have a server that rocks. It can potentially bring you thousands of dollars more per month. Slow servers cause shopping card abandonment.

This was the best return on investment I ever made.
Taylor
United States
Knowledge: Intermediate
Total:
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5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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5.0
Support:  
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5.0
submitted: August 19, 2008
The best move I ever made was to switch my website to a dedicated server at coolhandle. It costs a lot of money compared to other hosts, but it's worth every cent of it.

The support staff moved my whole website for me to my new server. In less than one hour everything was done. They transferred the mysql database and all the little nitty gritty that makes a non-tech crazy.

Ever since my website is available and fast like hell. Reliable dedicated servers with real support heros.

Many people say coolhandle is expensive. I think they provide a high price value. OK, the price is 4 times higher than at other huge providers, but what you get is 10 times better.
Jess
USA
Knowledge: Expert
Total:
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4.8
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Uptime:  
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5.0
Features:  
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5.0
Support:  
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5.0
submitted: July 29, 2008
Cool handle offers Fantastico one click installer. That's so cool! I was able to install my forum with some clicks and it works! Although Cool handle is expensive, they offer everything in outstanding quality.
Anonymous
-
Knowledge: Newbie
Total:
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0.5
  not recommended
Price Value:  
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0.5
Uptime:  
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0.5
Features:  
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1.0
Support:  
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0.0
submitted: April 30, 2008
HORRIBLE BULLSHIT. EMBARRASSING SUPPORT. STAY AWAY FROM THIS CRAP!!!
 

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