DreamHost Editor's Review

DreamHost Company Overview

DreamHost is a privatly owned and operated company, located in California. Founded in 1997 by 4 undergraduate students providing hosting on one single Pentium 100 Server, it grew to a fairly big web hosting business, hosting more than 800,000 websites on 1,400 servers.

DreamHost offers a 97-day-money-back-guarantee and their tagline could be "we host for friends". DreamHost's ideology is to be friendy, relaxed and community-oriented. DreamHost tries to protect the environment by consuming clean energy and offers web hosting on a carbon-neutral-basis.

Using multiple internet carriers with multiple fiber connections, Dreamhost guarantees for total network redundancy. Their servers use Debian Linux as an operating system.

DreamHost offers one single all-inclusive hosting plan at $8.95/month, providing a free domain and all of the following unlimited: storage, bandwidth, parked domains, email accounts, databases, FTP-users.

Price Value

The price of $8.95/month is not the cheapest in the hosting industry, but DreamHost provides a lot for that. Their single available hosting plan includes a free domain name, unlimited storage, unlimited bandwidth and unlimited mySQL databases. Additionally to unlimited storage, 50 GB of file-backup storage space is included in the hosting plan. This should be enough for 95% of all website projects. Ruby on Rails is fully supported, as are Real Audio and Real Video streams.

The hosting plan includes $75 in Google Adwords bonus and promises a 97-day-money-back-guarantee. A one-click-automatic-software-installer makes it easy for customers to install Joomla, WordPress, phpBB or Gallery.

The hosting plan is a high quality, high feature plan. We consider the price for this plan a litte overaverage, though.

Reliability and Performance

With their multiple-internet-carrier and multiple fiber connections to the internet, DreamHost guarantees for total network redundancy. We have monitored 2 websites, hosted at DreamHost for 3 months and did not recognize any downtimes. Dreamhost promises a 97-day-back-guarantee, in case the customer is not fully content.

We rate DreamHost's reliability and performance to be overaverage.

Features and Control Panel

DreamHost employes a self-developed control panel, wich they promise on their own website to be "the coolest thing ever, basically". Investigating and testing things for this review, we had a close look at it of course. We were interested to find out differences to e.g. Cpanel, wich is the industry-leading standard software for managing hosting accounts.

DreamHost's control panel is really quiet cool, at least concerning the features. However, the design of the control panel is a text-based table - not so intuitive like Cpanel. Packed with features, it gives the customer the ability to adjust every aspect of his web hosting account: create a website, an email account or a database, backup files or rather common things like billing functions. Cron Jobs or autoresponders can be programmed, Streaming Video, Audio (Quicktime or RealVideo) and FrontPage extensions are only a few aspects, that can be all managed from within the control panel.

There is a strong sense of community in the DreamHost-ideology and is reflected through the integration of customer suggestion forms, community newsletters, a customer forum, a directory and a rewards program - all integrated right into the control panel.

Despite it's optical simplicity being a text-table, the features of the control panel are powerful, complete and professional. It's fun to work with.

Support

DreamHost offers 24/7 support through email and live chat. However, a telephone support is not included in the $8.95 /month hosting plan at all. DreamHost's philosophy concerning support issues is a system, that rather helps the customer to help himself. This system includes the DreamHost Support Wiki, a giant FAQ knowledgebase, the customer forums where users can support each other and finally the email or chat system ot obtain support from a DreamHost employee.

DreamHost promises to answer all support requests within 24 hours, but "mostly they are answered in substantially less time". Other hosting providers promise 2 minutes. We feel, a hosting package at this price and with such professional features (being interesting for business clients) deserves a faster and more responsive support and a support telephone.

This kind of support structure is OK for experienced users. Absolute newbies could feel lost, helpless and unattended. Other hosting providers taking $8.95 /month or less offer a toll-free telephone number additionally. We think, DreamHost's support level does not correspond with the rest of this high quality web hosting package.

Conclusion

DreamHost offers a high quality web hosting package with an overall high standard of features. The company itself is sympathic and we like the community-style way of thinking, the ecological responsibility by using carbon-neutral energy and the friendly, relaxed atmosphere at DreamHost.

The 97-day-money-back-guarantee shows, Dreamhost is confident about customer satisfaction. We were satisfied with the hosting features, the reliablity, the server-performance and the self-developed control panel.

A toll-free telephone number (or at least any telephone-support at all) is missing in our opinion. To be fair, it has to be said that the Support-Wiki is huge and really complete.

We see DreamHost as a high quality provider, that can be a good choice for experienced users, that need only few support.
Michael Lederstatter
Editor-In-Chief
Michael loves helping people like you finding the best hosting provider for their individual needs.

Michael is founder of Buy-Hosting.net and the web agency www.website-werkstatt.de. He works as a web designer and server admin since 1998.

When he's not blogging, he's probably outdoors growing food in his garden or doing something awesome with his dearest and the kids.
Editor rating:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.0
  • Everything-unlimited-plan
  • 97-day money-back guarantee
  • Great self-developed control panel
  • Friendly user community
  • Environmentally responsable, using carbon-neutral energy
  • Only Linux/Unix hosting
  • Support answeres only within 24 hours guaranteed
  • No support-telephone
Screenshot of DreamHost's web site

DreamHost Reviews by 11 Users

 
Total Rating:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.8
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.9
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.7
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.8
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.8
 
11 User Ratings
5 Stars
 
6
4 Stars
 
2
3 Stars
 
0
2 Stars
 
1
1 Star
 
2
Keven Crosby
US
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
submitted: April 23, 2012
I can't complain. Dreamhost's service is great! They answer their phones in under one minute when I call in. Even during peak hours. Features are a bonus. and the fact that everything is unlimited for a flat fee, is something I did not expect from a top online host. I have had my site go down a couple of times over the past three months. But they have taken care of it quickly. it seems if it is down, it is only for a few minutes, then things are resolved. I have been very happy with Dreamhost.
Elbert E. Hill
Hawaii
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
submitted: April 8, 2011
The thing I noticed first, was dreamhost's control panel. a stark difference in comparison to c panel, yet it is quite easy to learn how to use. I am happy with this hosting solution. the site looks good. I am happy, and my customers are as well. The price I pay is one that can't be beat. Overall, I have loved the great service, the customer support and everything about the experience I have had with dreamhost. I do not feel that the downtime or other errors is something major, as any host is going to go through technical issues every once in a while. The site looks good, no major complaints.
Emmett Foley
US
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.9
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.8
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.8
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
submitted: October 28, 2010
If you have a small homepage or tiny business, dream host is for you. Outstanding support. Intuitive control panel. The price is very reasonable.
Eliseo Merrill
Mexico
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
submitted: July 1, 2010
The flexibility of unlimited everything is something truly amazing at Dreamhost. this and the fact that they respond to questions promptly is a great service features. Not only do they answer you quickly when you call or write in an email. They provide you in depth responses and they will go in to detail with their answers if it is a technical issue you are having. I like the control panel. c panel is easy, but their intuitive panel is quite different. Yet very simple to learn how to use. Everything is laid out in black and white and learning how to find things and how to use the features is something that was quite simple to do. I do not know what other hosts are like, but Dreamhost is great. it is my first online experience in building a site and it could not have been easier. I am very happy with the choice I made. And I am happy with the assistance I have received for the low price I am paying.
Marci
Boulder
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.3
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
3.5
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
submitted: June 25, 2010
I have been a customer for more than one decade now and do feel happy with dreamhost. There are certain issues, such as downtime every other week or so, but I believe this occurs when they reset their server. Other than this, the site is great. I love the control panel. the icons help select what you need to do quickly and you can easily build or modify your site. I also like the fact that things are easy to find. If you want to see site stats, you can do so right on the homepage and the dashboard area. Overall good service, good host, quick speeds. Dreamhost is a top provider, and their rates are low which is something that is good for a business owner. Site maintenance and upgrades are done regularly through Dreamhosts side, which is a major help. Low price. Great Host.
Peter
United States
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.5
  not recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.5
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.5
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.5
submitted: May 20, 2010
Dream host: The people at this company are indeed sleeping!!! With a promo code in hand, I decided to give them a shot. the price couldn't be beat and this promo code only gave me a lower priced deal when I started up on building my site. Problem was that with Internet Explorer, I had a hard time fixing and setting things up on a PC. it worked fine on Mac, but most of our company computers are PC, so this is a big problem. The site also freezes up often and I need to call in for admin support all too often. On top of this, I have an issue with downtime. I am not sure what the problem is, but I am not too happy with what I have gotten as of yet. I have had more problems than I know what to do with. Dream host's service is only lackluster, and their support team, is only sub par at answering the questions you have, when it comes to the technical side of your site. It seems they are dreaming all day long!
Anne Coffey
USA
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
0.9
  not recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
0.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.0
submitted: February 15, 2010
Our company is a long time customer of dreamhost. For the first three years, things could not have been any smoother than what they offered. Low prices, the ease of building a site and the unlimited everything. All that was at a price that you could not beat. The fact that they had such great service and support was also something that I appreciated But, this past year has been horrible. They multiplied the number of offices and servers and this has seemed to cause havoc. it seems they can't handle the load they have built and things are going extremely poorly. Our site is always down, customer service is non-existent and issues are turning up regularly.
Ramon
Italy
Knowledge: Expert
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.6
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
submitted: November 19, 2009
Dreamhost provides me with great shell access. I am knowing Linux quiet well, so I can do cool things with this server, that many other shared hosts won't allow.
Roberto
United States
Knowledge: Experienced
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.9
  not recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
1.0
submitted: July 18, 2009
They were great some years ago, but nowadays it's crap. Dreamhost's support by email sucks and they are super slow. I am unhappy with them, but don't like the idea of moving somewhere else. After all, all of these huge companies have the same problems.
Delmer Sellers
Montana
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.8
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
submitted: December 1, 2008
Dreamhost saved my bud when my computer went to hell and they had backups of the files I uploaded. I was relieved that all could be reinstalled.
Nicolas
USA, Idaho
Knowledge: Experienced
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Support:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
submitted: July 7, 2008
I love Dreamhost I love their cpanel and I love the support. DH powers my site for 3 years now and it rocks.
 

About Buy-Hosting.net

Buy-Hosting.net is a webmaster ressource that helps you to choose the right web hosting provider for your individiual needs.

We are crazy about great web hosting, competitive prices and comparability. Discover in-depth reviews by our editors and users, ratings and coupons. Check out great blog posts about hosting-related topics for webmasters. How about you contributing and writing a user review too?