Host Monster Editor's Review

Host Monster Company Overview

HostMonster was founded in 1996, hosts more than 750,000 domains and is headquarted in Utah. The company emphazises high quality, no-outsourced support via a 24/7 toll-free telephone number with hold times less than 2 minutes. Customer satisfaction is the center of HostMonster's company strategy.

HostMonster offers one-for-all and all-inclusive web hosting plan. Something, that is special about it is, that it can be cancelled at any time. This hosting package can be pruchased for $5.95 /month as a 1-year plan, so the total amount of cash that is to be paid is extremely affordable. Most other companies make their customers pay 3 years in advance for the cheapest avilable price, HostMonster doesn't. The plan provides unlimited bandwidth, unlimited storage and a free domain forever. Additionally HostMonster gives a bundle of $50 in Google Adwords credits with that plan.

HostMonster guarantees 99.9% uptime and a cancel-at-anytime-guarantee.

Price Value

Individuals and small to medium sized businesses will find an excellent price value with HostMonster's package. The price of $5.95 is only to be paid for 12 months in advance and the package can be cancelled at any time.

It includes unlimited storage, unlimited bandwidth, a free domain forever, can host unlimited domains on one account and provides unlimited email accounts. Geeks among us will love that it provides SSH Shell Access, PHP, Perl, Python, mySQL and PostgreSQL databases, SSI, Frontpage Extensions, .htaccess overrides, custom Cron Jobs and Ruby (RoR).

Ecommerce features provide the customer with several shop systems and a shared SSL certificate for secure submission of credit card data. A site builder with templates makes it easy to launch a own web site even for beginners. Multimedia features support streaming audio and video, RealAudio, Real Video, Flash, Shockwave, MIDI files and own Mime types.

A 1-click application-installer helps to easily deploy more than 50 web applications like Blogs, Forums, Content Management Systems, Galleries and much more.

Additionally, HostMonster gives $50 in Google AdWords credits, a free search engine submission, 24/7 toll-free customer support, 99.9% uptime guarantee and a cancel-at-any-time guarantee.

The price value for this high-quality, all-inclusive hosting plan is excellent. Although there are cheaper hosting plans in the industry, the price of this cutting-edge package (with its short payment cycle) is a bargain.

Reliability and Performance

HostMonster's data center is connected to the internet through a redundant OC-48 backbone connection with multiple carriers. This guarantees for total network reliability and high network speed.

HostMonster deploys high-end Intel based servers with Quad Opteron processors, running on customized Apache Web Server setups for lightning-fast server performance. Web servers are backed by mirrored RAID array storage devices for total data security. Additionally courtesy site backups are performed on a regular basis.

The data center is protected against power outages by UPS battery bays and diesel emergency generators. The physical security and the network security of HostMonster's data center is guaranteed with 24/7 monitoring and surveillance by highly trained professionals. HostMonster guarantees 99.9% uptime.

This is a very high standard in performance and reliability of both, the network and the hardware.

Features and Control Panel

HostMonster deploys the industry-favorite cPanel control panel for management of all hosting plans. CPanel is easy to understand and intuitive. Its large icons and orderly arranged functions make it self-explaining. In a snap, the customer can create new email adresses, set up cron jobs or create a mySQL database.

CPanel is the #1 control panel software in todays web hosting industry. Only some very few custom, self-developed solutions provide more value to the customer.

Support

HostMonster's company policy is to emphazise outstanding customer support. It can be seen as their flag-ship. They offer 24/7 support by a toll-free telephone number with a hold time less than 2 minutes. Additionally, support can be contacted through the help desk ticket system, live chat and email.

HostMonster offers a vast amount of information for customers to help themselves, too. There is an extensive, searchable knowledgebase, many video tutorials, a "getting-started-wizard", documentation for the control panel and an active user forum.

Host Monster's support is a no-outsourced, US-based support. We found out, their support quality, response times and friendly, helpful advice is awesome. We doubt, there is a higher support standard anywhere.

Conclusion

Being in business since 1996 and hosting more than 750,000 domains, Utah-based HostMonster knows, what they are doing.

With $5.95 for only 12-months billing period, they offer a very complete hosting package at state-of-the-art quality and excellent price value.

Reliability and performance of network and server hardware is outstanding. Host Monster uses cPanel to manage hosting accounts, wich is the best choice in our opinion.

With their not-improvable, outstanding customer support, they meet the highest service levels. We now understand, why host monster is so sure about their ability to satisfy customers, that they give a cancel-at-anytime-guarantee - because nearly nobody will.

We rate HostMonster to be a high-quality web hosting provider at a very affordable price with outstanding features and support.
Michael Lederstatter
Editor-In-Chief
Michael loves helping people like you finding the best hosting provider for their individual needs.

Michael is founder of Buy-Hosting.net and the web agency www.website-werkstatt.de. He works as a web designer and server admin since 1998.

When he's not blogging, he's probably outdoors growing food in his garden or doing something awesome with his dearest and the kids.
Editor rating:
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4.3
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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4.0
Support:  
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5.0
  • Affordable due to short billing cycles (only 12 months)
  • Outstanding 24/7 toll-free support in less than 2 minutes
  • Opteron Quad Processor servers for high performance
  • 99.9% uptime guarantee
  • $50 in Google bonuses
  • No Windows hosting
  • No dedicated servers
Screenshot of Host Monster's web site

Host Monster Reviews by 10 Users

 
Total Rating:  
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3.7
Price Value:  
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3.6
Uptime:  
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3.6
Features:  
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3.8
Support:  
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3.7
 
10 User Ratings
5 Stars
 
2
4 Stars
 
5
3 Stars
 
1
2 Stars
 
1
1 Star
 
1
Ishmael
Israel
Knowledge: Intermediate
Total:
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4.3
  recommended
Price Value:  
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4.5
Uptime:  
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4.3
Features:  
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4.5
Support:  
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4.0
submitted: February 10, 2012
I used to love their live chat feature. it seems they have changed the system, and now it takes about 20 minutes to get someone to talk to online. This being said, their online techs are still great and can really help you to resolve most any problem that you are having with your site.

They also have pretty good over the phone support. they are quicker than online and will walk you through the steps you need to take if you need to resolve a problem with their online hosting.

Further, they have great features, and the price for the hosting that they offer is very low for the great features that you get and the bonuses you receive when you sign up with them.

I have not had many issues with Host Monster.Sure, every now and then the site is down, but this is expected through any host.

I like their site builder, I like that they are readily available to help and answer questions and they get to you in a timely fashion.

for the price it is great and at the time, for my site it is more than I need as an online business.
Jacob
US
Knowledge: Intermediate
Total:
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1.3
  not recommended
Price Value:  
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1.5
Uptime:  
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1.5
Features:  
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1.0
Support:  
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1.0
submitted: January 28, 2012
I find the company to be the worst host I have ever done business with. I made the switch from another big host to improve downtime and it seems to have gotten worst.

It seems that all the big companies that charge less for their services have the same issues. You are going to experience downtime. so unless you can find a great deal, do not make the change from one big company to another. You will probably have the same issues arise.
Katelyn
United States
Knowledge: Intermediate
Total:
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3.6
  recommended
Price Value:  
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4.0
Uptime:  
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3.5
Features:  
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3.5
Support:  
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3.3
submitted: September 27, 2011
Overall, the company is similar to other hosts I have been with. Things are great when you first sign up. but after some time, you seem to have issues with downtime, server problems, and internal problems.

I have only had a few issues with downtime maybe once or twice a month. But it is nothing major. In fact, Host Monster has been quite a big improvement from the last big name hosting company I did business with.

My site looks good, their control panel features are decent and the prices are right. Sure, they are not a perfect company, but I do not think you can find one hosting company that is going to get it all right. especially when you are dealing with these larger companies that do not charge much for the service offerings they provide.

I can complain about a few issues, but all in all, have been pretty happy. And for the price I am not going to move to a different provider. Just to have to begin it all again from scratch and experience the same type of issues I am dealing with now again. So Host Monster is OK, but not perfect.
Mary Mason
US
Knowledge: Newbie
Total:
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4.4
  recommended
Price Value:  
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4.5
Uptime:  
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4.0
Features:  
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4.5
Support:  
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4.5
submitted: September 19, 2010
I use host monster to store my most important files at a second location in addition to my computers hard drive. Their package is sold at a pretty economical price. Everthing worked right out of the box. Decent hosting provider.
Rasmus
Finland
Knowledge: Intermediate
Total:
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4.8
  recommended
Price Value:  
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5.0
Uptime:  
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4.5
Features:  
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5.0
Support:  
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4.5
submitted: September 11, 2010
host monster is excellent. In all the years they host my site there are nothing but good experiences.
Alvin
Rhode Island
Knowledge: Experienced
Total:
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4.1
  recommended
Price Value:  
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4.0
Uptime:  
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4.3
Features:  
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4.5
Support:  
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3.8
submitted: April 20, 2010
I have been a customer with Host Monster for about four years now. early on, things were great. But, it seems that over the past year or so, downtime has become an increasing problem, and my site seems to continually crash. It seems as if their servers can't handle the amount of traffic that goes through on a daily basis, and because of this your site is going to suffer for it. Not only will your site go down often, it also has instances when you can't even access your homepage and control panel meaning you can't control from the inside either.

I do love their pricing. They are very affordable and the features you get at such a low price is something that I am not willing to give up right now. I like the fact that the control panel is easy to use and even easier to learn. You do not have to know much on the tech side in order to be able to build a site with them.

I have been a customer for some time, and hope they can fix the issues which have been turning up over the past few months. it seems that every major host has this problem though, so it is not worth making the switch to a new host. I have been pretty happy with what they have offered to me over the past four years and unless things really begin to go downhill I do not feel it is worth making a switch and going over to a new host, if downtime is the only issue I have.
Dylan F.
US
Knowledge: Intermediate
Total:
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2.0
  not recommended
Price Value:  
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1.5
Uptime:  
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1.5
Features:  
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2.5
Support:  
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2.5
submitted: March 5, 2010
If the low price is all that drives you, choose this company. But if you want loyalty, if you want a company that keeps their promises and if you want a company that guarantees uptime, you are not going to find it here.

Not only is my site down half of the time. I have also found that they do not stick to their unlimited disk space promise. I have been notified more than once that my rates will go up if I do not remove some of the things that are on my site.

I was drawn in by the marketing and the low price. but I am not happy with the choice that I have made. The only positive I got out of this was Google and Yahoo ads that they gave me when I initially signed up to do my hosting through the site.
Royce
UK
Knowledge: Newbie
Total:
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3.1
  not recommended
Price Value:  
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1.5
Uptime:  
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4.0
Features:  
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3.0
Support:  
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4.0
submitted: February 2, 2010
Hostmonster does not really support too many features. htaccess rewriting of URLs for example. It simply doesn't work, for security reasons I guess. Under this circumstances the softwares that can be installed have a restricted set of features.

Why can't I register .co.uk domains through Hostmonster? I needed to get that somewhere else and then make complicated DNS pointing stuff, that didn't work at the beginning at all. Knowing this before, I would have hosted everything somewhere else, because I would prefer to have it all in one hand.

The customer care team is good. I can not recommend Hostmonster though due to the other glitches.
Quincy Caldwell
United States
Knowledge: Intermediate
Total:
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4.3
  recommended
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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4.3
Support:  
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5.0
submitted: January 18, 2010
Host monster resolved my technical issues in less than 2 minutes. The support phone is in the US and they were even polite. Good hosting provider with many features at ok costs.
Young Mack
US
Knowledge: Intermediate
Total:
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4.8
  recommended
Price Value:  
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5.0
Uptime:  
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4.5
Features:  
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5.0
Support:  
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4.5
submitted: July 20, 2009
My website is making heavy use of videos. Host monster offers full support for flash and midi. This is helpful when streaming my content. Highly recommended for sites like mine.
 

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