InMotion Editor's Review

InMotion Company Overview

Inmotion review written by: aless23 At only $3 per month, the company has been in business since 2000, offering simple shared hosting, VPS hosting, and dedicated hosting options. The employee owned company, values great support, and puts a focus on the customer first; a 3 month money back guarantee is also provided to customers. Clients have the option to host data, in their data center, to optimize speeds, and eliminate downtime.

Price Value

Two rates are offered with Inmotion hosting. The $3 package offers functionality which is good, at first glance.But, my SQL isn't supported, meaning blog, forums, and management issues, may arise. The other package is not much pricier at $5.95, offers more backup services, unlimited storage and bandwidth, unlimited email, and several domains to one account. The cheaper plan is okay for some, but the pricier one offers unlimited, and better hosting, for larger businesses.

Reliability and Performance

99.9% uptime guaranteed, and 100% money back guaranteed are some features, through the Inmotion data centers. Max speed zones are offered; these will depend on where the client is located, and housing their data there, will result in the highest speeds for their site, and the best possible performance for their online site.

Features and Control Panel

Inmotion uses c-panel, the leader in online hosting needs. Not only do icons allow site operators to easily find and do what they need to complete on their page, it also allows them to monitor site stats, visitor stats, and critical information about their site. A c panel demo is also provided, so if you can't learn how to set up easily, the site will provide a tutorial, to teach you how to set up and monitor your site, through Inmotion hosting.

Support

24/7 support is offered 365 days a year, through their toll free hotline; online tickets can also be submitted to the support desk and they are answered in a reasonable amount of time. Flash tutorials, and online FAQ sections are also available, if you want to find common answers, to common questions, and do not want to wait. Additionally, the fact that no time frame is given for the answer time, means it will vary how long you are going to wait on hold, when you call in for support, or if you need help with certain issues and do submit a online request ticket, to receive the assistance you need for your technical support issues.

Conclusion

The employee operated host, takes an approach where the customer comes first; since they are not only employees, they focus on giving you the best possible service in hosting. Several data centers, means you can use one closest to you, to ensure the fastest speeds, and reduce downtime for your site. A low price point in hosting, and two plan options, give you the ability to set up a site for a low price, and reasonable amount of features. With decent support, they are not the best at answering calls, but you are not going to sit on hold, or wait several days either, if you need an answer to a question.
Michael Lederstatter
Editor-In-Chief
Michael loves helping people like you finding the best hosting provider for their individual needs.

Michael is founder of Buy-Hosting.net and the web agency www.website-werkstatt.de. He works as a web designer and server admin since 1998.

When he's not blogging, he's probably outdoors growing food in his garden or doing something awesome with his dearest and the kids.
Editor rating:
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4.3
Price Value:  
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4.0
Uptime:  
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4.0
Features:  
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5.0
Support:  
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4.0
  • Great business plans, VPS hosting, dedicated servers
  • Critical-data-backup and nearest-datacenter options
  • Good, responsive 24/7 Support
  • BBB Accredited and CNET Certified Service Provider
  • Price value of $3.00/month hosting plan rather poor, due to mySQL not included and therefore no database-driven web applications possible
  • No windows hosting
Screenshot of InMotion's web site

InMotion Reviews by 16 Users

 
Total Rating:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.1
Features:  
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4.0
Support:  
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3.9
 
16 User Ratings
5 Stars
 
11
4 Stars
 
1
3 Stars
 
1
2 Stars
 
2
1 Star
 
1
Mathew
US
Knowledge: Intermediate
Total:
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5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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5.0
Support:  
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5.0
submitted: January 26, 2014
I appreciate that InMotion actually have technical support people online, via the online chat. If you have any question or issues, they are quite quick to answer them. And their technical team knows how to answer a majority of the questions you have. If you can't get an answer, you can always call in or visit their online site resources. The site builder was very helpful as well. it helped me through all parts of the process and had my site up and running in no time at all. Their prices are also unbeatable. sure, we paid for the entire year up front, but doing so allowed us to save a few dollars each month, and we have not had any issues with their service. I am very happy with the hosting I have received. great customer service, they are quick to answer questions and they help you with any issue that you are dealing with in terms of online site building. I found them to be resourceful and I found their site is very easy to work with. Whether or not you have experience in site building.
Wilson
Great Britain
Knowledge: Intermediate
Total:
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5.0
  recommended
Price Value:  
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5.0
Uptime:  
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5.0
Features:  
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5.0
Support:  
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5.0
submitted: November 3, 2013
Tech support has been great with In Motion. not only are their staff very helpful, they handle all issues quickly. So you don't have to wait too long to get your site up and running. I like the fact that they offer support online, via chat and of course over the phone. I also appreciate their timely service and how quickly they get back to your email tickets if you do not have time to call in or do an online chat.

I like all the features on the site and for a very low price find that they offer quite a bit more than the other competitor hosting companies offer.

further, they are great at keeping my site up and running, as I have only experienced downtime with them a couple of times. They are a good host and I love the ease of building with them.

Whether or not you know how to work with technical issues on a site or have ever built a site before, they can help you get it done in no time at all.

Easy to use features, control panel is easy to learn and all of their online features are very easy to work with.
Raymond Barber
Rhode Island
Knowledge: Newbie
Total:
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4.8
  recommended
Price Value:  
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4.5
Uptime:  
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5.0
Features:  
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5.0
Support:  
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4.5
submitted: May 21, 2013
Inmotion does very well. I am new to all of that, but my site was easily created. I needed support twice and they were fast, friendly and helped me out in a few minutes. Well done!
Dominique Chagal
France
Knowledge: Experienced
Total:
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5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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5.0
Support:  
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5.0
submitted: February 4, 2013
Great service, easy handling, transparent billing. My web site runs like crazy. In the long time I am with Inmotion now, I am completely happy.
Jose
US
Knowledge: Newbie
Total:
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1.6
  not recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.0
Features:  
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2.5
Support:  
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0.0
submitted: November 9, 2010
I just talked to the support and they really pissed me off. What the fuck! I have experienced such an unfriendly bully!
Gordon
USA
Knowledge: Intermediate
Total:
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4.6
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Features:  
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4.5
Support:  
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4.8
submitted: August 19, 2010
I love Inmotions "Max speed zones". It rocks and it does what the name says. Super fast speed.
Earl Burton
USA, Louisiana
Knowledge: Intermediate
Total:
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0.7
  not recommended
Price Value:  
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0.5
Uptime:  
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0.5
Features:  
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1.0
Support:  
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0.8
submitted: August 16, 2010
Inmotion: Absolutely the worst customer service team. They forced me to pay up front with a credit card, but charged me twice. When I called in, it took forever to get a response. They finally told me they put a hold on the account until one clears. It took almost two weeks, and they still had two charges. I eventually cancelled with Inmotion and went to a new host.
Russel
USA
Knowledge: Experienced
Total:
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5.0
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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5.0
Support:  
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5.0
submitted: August 8, 2010
Hero like service great server speed simply the best
Will Merritt
United States
Knowledge: Intermediate
Total:
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1.9
  not recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.5
Uptime:  
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2.0
Features:  
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1.5
Support:  
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1.5
submitted: July 21, 2010
The first couple of months with Inmotion's service I was happy. Not too long after this changed. Early on they were great. Service was good, the site was up and running. Speed was great and the site builder features helped through the building process.

After a month to two the site was several times down or slow. They guarantee 99% uptime, but this was not the case with my site. Every other day it seemed I had an issue. And calling customer service did no good. They always told me they were working on the site.

The simplified control panel is great but accessing email and other messaging seemed pointless as the site was always down. Early on I was happy with Inmotion. Lately, I was losing business.
Jarvis Stout
United States
Knowledge: Intermediate
Total:
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4.7
  recommended
Price Value:  
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4.5
Uptime:  
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5.0
Features:  
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4.8
Support:  
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4.5
submitted: May 5, 2010
After wasting time and money on other hosting sites, I decided to make the switch to Inmotion after reading a few reviews.

Not only do they provide simplified design features, but building, maintenance and updating my site is virtually error free hosting. After being in business for over 15 years, I feel like I finally have ultimate control of my site. The design and the professional layout I strive for.

In addition to simplified design, I also like the fact that they provide ongoing support at any time of the day. Whether it is a question about switching features on my site or online content layout. They respond within a couple of hours via email. Their phone reps are generally quick to respond to any question.

Great service, great support, and full control of professional layout and online content quality.
Paco
United States
Knowledge: Experienced
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.8
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Uptime:  
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5.0
Features:  
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5.0
Support:  
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4.5
submitted: January 29, 2010
Inmotion is hosting my website since 2009. A lot of visitors request my content from other continents, mainly Europe and South America. These people seem to get my website on screen very fast. Servers are reliable and were only down 3 times in all these years. I think that is fairly good. Support has been friendly and fixed my problem once I called. I am happy.
Gus Holloway
Canada
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.9
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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5.0
Support:  
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5.0
submitted: January 29, 2009
In Motion is great and it's so simple, they're for dummies. Wheter you have any idea about web site design or not, you get your pages done out of the box. And with all the other goodies In Motion gives out, like AdWords coupons, they are well worth the price... wich is ridiculously low anyway.
Carlos Holt
United States
Knowledge: Intermediate
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.8
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
2.5
Features:  
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2.5
Support:  
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4.0
submitted: October 9, 2008
Inmotion is in the middle field. They are OK and can be recommended. When I called in with a glitch, they were efficient and helped me out immediately. They were even friendly and asked me, if I was happy in general with all the service and stuff. I think page load and server quality is ok overall as well.
Bryan Mcdaniel
Scotland
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.3
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.0
Features:  
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4.0
Support:  
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4.0
submitted: September 2, 2008
Excellent service, outstanding products. My brother refered me and I am glad about it. High quality for a super cheap price. Everyone knows, we Scottish are always looking for a bargain, but this one even makes me happy LOL. One of the best choices nowadays.
Pad Sorensen
Denmark
Knowledge: Newbie
Total:
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.6
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.8
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.5
Features:  
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4.5
Support:  
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4.8
submitted: March 22, 2008
I had no clue about web hosting, so I asked friends. Somebody recommended in motion. I gave them a shot and it was a good choice. Since I can not compare yet, I am not sure if other hosts are great as well. However, I am happy with in motion.

It was easy for me to build my site with their site builder software. In 15 minutes it was up and running.

If one wants cheap and easy hosting, this can be recommended.
Rene Leponte
Lyon, France
Knowledge: Intermediate
Total:
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4.6
  recommended
Price Value:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
4.3
Uptime:  
Ratingstar1Ratingstar2Ratingstar3Ratingstar4Ratingstar5
5.0
Features:  
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4.5
Support:  
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4.5
submitted: February 16, 2008
Downtime is unacceptable for me, because my business is strongly frequented. Inmotion has strong and fast servers, wich I like. Their datacenters seem to be highly sophisticated. My website responds fast and was never down. Great provider.
 

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