IX Web Hosting Review
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  Review written by Michael LederstatterEditor-In-Chief Web-Professional since 1998. Specialist in Webhosting, Webdesign, PHP, SEO, CMS, Consulting. Any Questions? Drop me an email. Latest update of this content was: Monday, Apr 4, 2011
IX Web Hosting Company OverviewIX Web Hosting was founded in 1999 and grew to a serious web hosting company, hosting more than 500,000 websites. The company focuses on individuals and businesses alike, offering a wide range of professional hosting packages. They state to have more than 5.000 new customers every month. Using both, Linux and Windows operating systems, this web hosting provider offers not only shared hosting plans, but VPS hosting as well.Starting at $3.95 /month, unlimited storage, unlimited bandwidth, unlimited domains and sub domains are provided along with a free domain name at either a Linux or a Windows server. A 30-day-money-back-guarantee is given, as well as a 99.9% uptime guarantee. IX Web Hosting offers a 7-days-walk-away-anytime option. IX Web Hosting distinguishes from many other web hosting providers by their state-of-the-art-support. They call it the "Dedicated Hero Support", wich the IX Web Hosting website says to be a "truely unique support experience" - and it really is! The idea is, that every customer has a dedicated support person he can call. In this way, the customer can bypass support queues and schedule the contact whenever it is most convenient for him. The person he can call is displayed in the customer's control panel. The dedicated support center is 24/7 staffed and located in the United States. The support telephone number is toll-free. Price ValueClick here to see IX Web Hosting's hosting plansBasically, all hosting packages of IX Web Hosting can be hosted either on Linux or Windows servers. Hosting starts at $3.95 /month. This package provides clients with a free domain name, unlimited storage, unlimited bandwidth, unlimited parked domains, a free site builder and much more. The package supports PHP, mySQL, PostgreSQL, Perl, CGI, RealAudio and RealVideo Streams and Quicktime. Furthermore, Windows packages include support of ASP pages and MS SQL Server. The included multimedia-support and ecommerce features, script support, 1-click-application-installer and free advertising coupons for e.g. Google, make even the cheapest of their packages very attractive. IX Web Hosting gives a price freeze guarantee, a customer support guarantee and a initial 30 day moneay back guarantee. Furthermore, they guarantee 99.9% uptime. We consider $3.95 /month to be an excellent price value for such a professional hosting package and all of these features, guarantees and high quality service levels. Reliability and PerformanceIX Web Hosting hosts in their own state-of-the-art data center, that is redundantly set up in any aspect. The connection to the internet is realized through several different fibers and carriers and operations are monitored 24/7. IX Web Hosting guarantees for 99.9% uptime, concerning network uptime and server uptime. Customer's files are backed up on a regular basis.IX Web Hosting's data center and services are highly reliable and provide a strong performance. Control PanelThe control panel IX Web Hosting uses is a self-developed software solution called H-Sphere. What we immediately love about it is, that it operates with icons. It is easy to understand, very intuitive and fun to work with. All aspects of the hosting package can be managed in a snap through H-Sphere. Invoice-management is included in this great control panel as well as the management of email accounts in real time, adjustment of autoresponders, and the possibility to protect directories with passwords from within the control panel.We like IX Web Hosting's control panel H-Sphere - it's a powerful, professional, yet easy to understand solution. SupportIX Web Hosting has a very different support philosophy than many of their competitors. The "Support Hero" is a person, that can be contacted 1-to-1, bypassing queues and getting in touch directly. "Support Heroes" are highly trained employees, that can answer all kinds of questions and help with all aspects of the hosting experience, be it technical support or a question about billing.Every IX Web Hosting customer can see in his control panel, who is his dedicated "Support Hero", including his direct telephone number (support is toll-free) and email address. Of course, there is also a ticket system and a web chat. All that is backed by a huge web hosting manual and a knowledgebase. IX Web Hosting provides outstanding, state-of-the-art-support. We wished, we had experienced such a high service level at other hosting providers all these years we are rating hosting providers already. ConclusionIX Web hosting is a super-high-quality provider. Their wide range of hosting packages and VPS hosting could serve 99% of todays websites. Full Microsoft Windows support of every hosting plan is a professional option,that only few web hosting providers offer.Even the cheapest plan (starting at $3.95/month) offers a full range of possible features. All of these guarantees IX Web Hosting gives, show how sure they are about their service quality, be it the uptime guarantee, money-back-guarantees or the support guarantee. IX Web Hosting offers an exceptional price value. The managment of the hosting package through the proprietary control panel is easy and flawless. Performance and reliability are strong. Customer support is outstanding. The "Dedicated Support Hero" is a great concept that saves time and frustration. We rate IX Web Hosting to be a premier web hosting provider at an unbelievable low price. We were indeed so impressed with IX Web Hosting, that we decided to keep them in mind as a host for our own next project.
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