Uptime and ReliabilityWith their multiple-internet-carrier and multiple fiber connections to the internet, DreamHost guarantees for total network redundancy. We have monitored 2 websites, hosted at DreamHost for 3 months and did not recognize any downtimes. Dreamhost promises a 97-day-back-guarantee, in case the customer is not fully content.
We rate DreamHost's reliability and performance to be overaverage.
Hosting Plans and Tech Features
|#||Hosting Type||Plan Name||Storage||Bandwidth||Price/mo||Renewal|
|1||Shared||Shared Starter||unlimited SSD||unlimited||$2.59||$0.00|
|2||Shared||Shared Unlimited||unlimited SSD||unlimited||$5.95||$0.00|
|3||WordPress Managed||DreamPress Basic||30 GB SSD||unmetered||$16.95||$0.00|
|4||WordPress Managed||DreamPress Plus||60 GB SSD||unmetered||$24.95||$0.00|
|5||WordPress Managed||DreamPress Pro||120 GB SSD||unmetered||$71.95||$0.00|
|6||VPS||VPS Basic||30 GB SSD||unlimited||$10.00||$0.00|
|7||VPS||VPS Business||60 GB SSD||unlimited||$20.00||$0.00|
|8||VPS||VPS Professional||120 GB SSD||unlimited||$40.00||$0.00|
|9||VPS||VPS Enterprise||240 GB SSD||unlimited||$80.00||$0.00|
|10||Dedicated Managed||Standard 4 GB||1 TB (RAID-1)||unlimited||$149.00||$149.00|
|11||Dedicated Managed||Standard 8 GB||1 TB (RAID-1)||unlimited||$189.00||$189.00|
|12||Dedicated Managed||Standard 16 GB||1 TB (RAID-1)||unlimited||$229.00||$229.00|
|13||Dedicated Managed||Enhanced 16 GB||2 TB (RAID-1)||unlimited||$279.00||$279.00|
|14||Dedicated Managed||Enhanced 32 GB||2 TB (RAID-1)||unlimited||$329.00||$329.00|
|15||Dedicated Managed||Enhanced 64 GB||2 TB (RAID-1)||unlimited||$379.00||$379.00|
|16||Dedicated Managed||Enhanced 16 GB||240 GB SSD||unlimited||$279.00||$279.00|
|17||Dedicated Managed||Enhanced 32 GB||240 GB SSD||unlimited||$329.00||$329.00|
|18||Dedicated Managed||Enhanced 64 GB||240 GB SSD||unlimited||$379.00||$379.00|
Plans, Apps and Features Rating:
Control Panel and SoftwareDreamHost employes a self-developed control panel, wich they promise on their own website to be "the coolest thing ever, basically". Investigating and testing things for this review, we had a close look at it of course. We were interested to find out differences to e.g. Cpanel, wich is the industry-leading standard software for managing hosting accounts.
DreamHost's control panel is really quiet cool, at least concerning the features. However, the design of the control panel is a text-based table - not so intuitive like Cpanel. Packed with features, it gives the customer the ability to adjust every aspect of his web hosting account: create a website, an email account or a database, backup files or rather common things like billing functions. Cron Jobs or autoresponders can be programmed, Streaming Video, Audio (Quicktime or RealVideo) and FrontPage extensions are only a few aspects, that can be all managed from within the control panel.
There is a strong sense of community in the DreamHost-ideology and is reflected through the integration of customer suggestion forms, community newsletters, a customer forum, a directory and a rewards program - all integrated right into the control panel.
Despite it's optical simplicity being a text-table, the features of the control panel are powerful, complete and professional. It's fun to work with.
Support PerformanceDreamHost offers 24/7 support through email and live chat. However, a telephone support is not included in the $8.95 /month hosting plan at all. DreamHost's philosophy concerning support issues is a system, that rather helps the customer to help himself. This system includes the DreamHost Support Wiki, a giant FAQ knowledgebase, the customer forums where users can support each other and finally the email or chat system ot obtain support from a DreamHost employee.
DreamHost promises to answer all support requests within 24 hours, but "mostly they are answered in substantially less time". Other hosting providers promise 2 minutes. We feel, a hosting package at this price and with such professional features (being interesting for business clients) deserves a faster and more responsive support and a support telephone.
This kind of support structure is OK for experienced users. Absolute newbies could feel lost, helpless and unattended. Other hosting providers taking $8.95 /month or less offer a toll-free telephone number additionally. We think, DreamHost's support level does not correspond with the rest of this high quality web hosting package.
Pricing, Value and Renewal FeesThe price of $8.95/month is not the cheapest in the hosting industry, but DreamHost provides a lot for that. Their single available hosting plan includes a free domain name, unlimited storage, unlimited bandwidth and unlimited mySQL databases. Additionally to unlimited storage, 50 GB of file-backup storage space is included in the hosting plan. This should be enough for 95% of all website projects. Ruby on Rails is fully supported, as are Real Audio and Real Video streams.
The hosting plan includes $75 in Google Adwords bonus and promises a 97-day-money-back-guarantee. A one-click-automatic-software-installer makes it easy for customers to install Joomla, WordPress, phpBB or Gallery.
The hosting plan is a high quality, high feature plan. We consider the price for this plan a litte overaverage, though.
Price Value Rating:
Conclusion: Do we recommend DreamHost?
The 97-day-money-back-guarantee shows, Dreamhost is confident about customer satisfaction. We were satisfied with the hosting features, the reliablity, the server-performance and the self-developed control panel.
A toll-free telephone number (or at least any telephone-support at all) is missing in our opinion. To be fair, it has to be said that the Support-Wiki is huge and really complete.
We see DreamHost as a high quality provider, that can be a good choice for experienced users, that need only few support.